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FAQ

  1. Why am I getting an error "0" code message while paying?
  2. What should I do when I press the 'Click to Pay by credit card'- button, and I am sent back to the home page?
  3. Why do I get a blank screen when I am trying to make a payment?
  4. I Forgot my Password/Username. What should I do?
  5. I am not a current SBCC student; do I still have a Pipeline account?
  6. How do I look up my account balance?
  7. How much are my term charges?
  8. How do I pay my balance online?
  9. Where can I update my email address, phone number or mailing address on Pipeline?
  10. Is Pipeline a Secure Site? 

 

1. Why am I getting an error "0" code message while paying?

a)    Make sure you are using a VISA or MASTERCARD ONLY
b)    Enter the 16 digit account number without spaces or dashes
c)     Make sure you enter the correct expiration date and the correct CVV number.
d)    Make sure the credit card holder's name is changed to the exact name on the credit card.
e)    You might have a limit on your card. If the amount due is too high, you need to call your bank to increase your line of credit.
f)     Your credit card company may be blocking the transaction. If it is the first time you are using the credit card on our website you might need to contact the credit card company and let them know that the transaction is legitimate.
g)    If you are using a foreign address at the billing information section, it might block the transaction. If possible, use your local address.

2. What should I do when I press the 'Click to Pay by credit card'- button, and I am sent back to the home page?

You should submit the Online Tech Support Form at http://www.sbcc.edu/support/contact/ 
or call Tech Support at 805-897-3549

3.  Why do I get a blank screen when I am trying to make a payment?

You should submit the Online Tech Support Form at http://www.sbcc.edu/support/contact/  
or call Tech Support at 805-897-3549

4.  I Forgot my Username/Password. What should I do?

If you forgot your username or password, please click on "Find my username/password" at the Pipeline link https://pipeline.sbcc.edu/cp/home/displaylogin  It will ask you to fill in the following information:  Last name, first name, birthday, last 4 digits of your SSN. If you have a secret question set up, you will be required to answer the secret question. If you do not have a secret question set up, it will prompt you to set one up. Once you have completed these steps, you will be given username and password. Please note the username and password are both case sensitive.

5I am not a current SBCC student; do I still have a Pipeline account?

You should still be able to access your Pipeline account. If your account is disabled, you can click on “Re-enable account” at the Pipeline link https://pipeline.sbcc.edu/cp/home/displaylogin
If you need further assistance, you can click on “Common Login Problems FAQ” on the log in screen of Pipeline or you can contact Student Tech Support and request to have your Pipeline account enabled or call Student Tech Support phone #: 805-897-3549.

6. How do I look up my account balance?

Log on to your Pipeline, on the home page, click "Student" click "My Class Schedule and Bill", select a term “ XXXX 201X, click "Submit". The account balance will have a negative amount if you have a credit balance. A positive amount means there is a balance due.

7. How much are my term charges?

The term charges amount is located on your schedule and bill. Log on to your Pipeline account, on the home page, click "Student" click "My Class Schedule and Bill". Select the term "XXXX 201X", click "Submit". You will see the total amount due, the amount you need is under "Term Charges". 

8.  How do I pay my balance online?

Payment of fees may be made online through your Pipeline account by credit card (Visa, MasterCard). Log on to your Pipeline account, on the home page, click "Pay My Bill". Select the term,”XXXX201Xclick "Submit". You will see the amount due. Click the “Click to Pay by Credit Card" button. Select the term again, click "Submit" then follow the instructions. Once you complete the payment process, a receipt will be sent to your Pipeline email. 

9.  Where can I update my email address, phone number or mailing address on Pipeline?

Please log on to your Pipeline account, on the home page, click "Student" click "Personal Information" then Click "My E-mail Address" or “My Address and Phone”. You should be able to update your personal information in this section.

10.  Is Pipeline a Secure Site?

We are assured by our Student Technology department that the SBCC website is a secure site. This message is from their department: 
We know the https:// and padlock is not visible, but we are definitely using SSL (Secure Sockets Layer, which encrypts the traffic and which is signified by https://), and your transaction is encrypted and secure. The reason that the https:// prefix and the padlock is not visible is because Pipeline is wrapping an HTML frame around these web pages, and the browser only shows the characteristics of this outer frame. We are working as quickly as possible on a way to do this so that the padlock will be visible in the near future.
If you still have questions please contact our Tech Support at 805-897-3549

 

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